Crystal Cruises refund on Asia sailings
traveldoc1 wrote:This is a copy of the letter I sent to Mr. Wolber, CEO of Crystal:
My Wife and I are passengers on the planned Crystal Cruise titled Spice Route Sojourn expected to depart Singapore on April 23, 2020. We are in a group of friends, many who are also physicians, who have traveled extensively over the years and were greatly anticipating our cruise from Singapore to Dubai. The corona virus (COVID-19), obviously has us quite concerned and Crystal Cruises response has us even more worried. As a physician still in active practice the thought of being away from my patients an additional 2 weeks should we need to be quarantined would be a disaster for my practice. Having been in discussion with the CDC and followed their podcasts and bulletins, their feeling is that this virus has not yet peaked and the incubation period is variable, even extending to 24 days. The number of cases keeps increasing daily as does the death toll. The lack of concern by Crystal Cruises is quite disconcerting.
Even more amazing to us is the fact that Celebrity, Royal Caribbean and other cruise lines have already canceled cruises through April and Crystal has refused to acknowledge that there is a problem. Crystal has always been the line that the other cruise lines are compared to and sadly those cruise lines now are saying that Crystal could care less about there passengers and are only interested in the bottom line. Royal Caribbean and Celebrity, as well as Princess have offered a full refund and a 25% discount on a future cruise. Why would Crystal risk the lives of people traveling to southeast Asia.
If you want to be the premiere line you have always aspired to be, I believe it is time to step up to the plate and offer refunds to those future passengers who have put their trust in Crystal as their cruise line. Please do the right thing and offer the refunds now rather than waiting until it is too late to make other plans. My wife and I want to travel with Crystal again but this inaction is leaving us to wonder what type of cruise line Crystal has become.
alwaysonaship wrote:Since no one can or will respond to your comments I will. Totally agree with your post. It is wrong, but apparently you and a few others see it differently. I just paid a bill for a cancelled Crystal cruise that they won’t refund. Frankly I think it is a serious cash flow problem.
Good wishes and it would be nice if customers were treated as valued.
How can alwaysonaship agree with the post while saying that post's author sees it differently?
The video, above, is dedicated to that wonderful writer, KenzSailing, on that other message board.
mogilevk9 wrote:My husband and I are also scheduled to be on this sailing, Singapore to Dubai April 23rd. We share your views regarding Crystal’s current attitude towards its passengers. He recently posted the following on Crystal Society Family.
All other major cruise lines apart from Crystal have now pulled Asia. Cunard altered the itinerary of the Queen Elizabeth the other day. From a health perspective why would you want to fly people in and out of Singapore and risk just one person contracting Covid 19 and taking it aboard Crystal Symphony thereby exposing all onboard to the rapid spread that we know this disease has. Is it fair to place a strain a on a country's healthcare system that is trying to protect it's own citizens. One only has to look at Japan and the strain placed on them with the Diamond Princess issue. Throughout my professional career I have dealt with the management of emergency and crisis situations, what you do not do is make it worse by adding more people into an avoidable situation.
gaspari wrote:Quite agree with you. So disappointing that they have continued to behave so inconsiderately and unprofessionally. Many organisations have really stepped up to the plate and gone over and beyond what they were legally required to do in this unfortunate situation. Not Crystal, who seem incapable of doing the decent thing.
OzKiwiJJ wrote:I came across this comment in an article:
'WHO chief Tedros Adhanom Ghebreyesus said on Thursday. “This virus is very dangerous and it’s public enemy number one and it’s not being treated as such.”'
He was referring to some countries not treating it seriously enough but could easily apply to Crystal as well.
Ruh-Rohcruiseonecer wrote:... And then along came doomsayer OzKiwiJJ.
No old posts removed after two days and many new posts.